Reduce call center cost and outsource your companies technical help desk:
YPCR call center services allow us to fully manage your help desk staffing needs. From setting up toll free DIDs to routing your end users to our U.S. based remote help desk agents with extensive technical knowledge and break/fix experience. Our customer focused agents are here to serve.
Staffing a technical support call center with knowledgeable and experienced representative can be very difficult and running a call center can be an expensive endeavor for your organization. When you outsource your help desk requirements to us our call center experts will design and custom package a service plan that is right for your business.
Just launching a product and need well trained technical help desk agents to take calls and assist your clients with product support issues? Or does your organization already have an established technical help desk that would like to reduce operational costs by outsourcing your after hours and busy seasons? We can help.
YPCR is a Baltimore based company and all call center operations are conducted locally. We believe in stringent quality control so, unlike most technical call support providers, we do not farm out our work overseas. Your callers will be speaking to remote help desk agents in the U.S.